NewNet has experienced an isolated routing issue on 14th September 2009 @ 11.58, affecting LLU dsl services and Etherdirect services from the following exchanges: Portsmouth Central, Portsmouth North, Cosham, Havant, Waterlooville, Fareham and Gosport.

DSL sessions went down while automatic re-routing was taking place. Once routing was stable over the failover path sessions reconnected automatically resuming service to customers. This whole process took less than 1 minute to complete.

Customers are advised to reboot their routers if automatic reconnection hasn’t taken place.

A few customers with mail domains hosted on legacy servers ‘web12.ukisp.net’ (Japa) and ’shakti.th.newnet.co.uk’ will be experiencing
delays receiving E-Mail. This is due to customer abuse of these mail servers. NewNet engineers are working to clear the mail queues as quickly as possible and resume normal service.

We apologise for any inconvenience caused.

IP Stream DSL services have now been restored and are being monitored. Any further updates will be posted on this status page.

Following earlier maintenance to replace a management card in a broadband aggreagation router, NewNet regrets to inform customers that this router has suffered a complete failure and is in the process of being replaced.

We anticipate dsl services delivered over the BT IPStream network will be offline for a few hours.

Dsl services delivered over our LLU network are not affected by this issue.

Regular updates will be posted on this status page.

NewNet engineers will be carrying out emergency maintenance on the Core Broadband Routers on 9th September 2009 between 0500 - 0700 to swap out management cards. The expected down time will be approximately 30 minutes.

Customers with DSL services via IPStream will see their sessions drop.

Most routers will reconnect automatically within 10 minutes; please reboot your router if it does not.