RESOLVED: The Channel Partner Direct Support number is now back in service after a server mainboard failure. All Channel Partners that have access to this service should be able to make use of this service again.

NewNet regrets to inform all Channel Partners that our dedicated Channel Partner Support Number system has suffered from a hardware failure during the night.

NewNet engineers are currently working to resolve this issue as quickly as possible but if all Channel Partners could please use the general Support telephone number until this issue is resolved.

NewNet apologise for this outage and will update this posting as soon as possible.

The pipe rebalance will happen in an emergency slot at 6am GMT on the 29th December 2009.

BT IP-stream customers will loose their PPP sessions and may need to manually reconnect after this time.

COMPLETED: The emergency maintenance has been completed

Engineers will be undertaking emergency maintaince on Powerhost MySQL1 Database Server.  There will be a period of 30 minutes downtime from 12:00 (midday) 16/12/09.

Newnet apologies for any inconvenience caused.

RESOLVED: Issue was resolved at 17.35 and service restored. Please contact support.newnet.co.uk if you are experiencing any further issues.

Switch 23 on Delme Place data-centre is currently experiencing some issues.

This is a customer access switch, therefore customers with access point on this switch will be experiencing connectivity problems.

Customers with redundant paths via additional switches and customer with access points on other switches will not be affected.

Engineers are investigating the issue and will update as soon as possible.

UPDATE:  Issue was resolved at 17.35 and service restored. Please contact support.newnet.co.uk if you are experiencing any further issues.

NewNet would like to apologise for the inconvenience this issue may have caused you.

RESOLVED: 11/12/2009 Peering sessions to LINX have now been re-enabled as issue has been resolved.

Due to some major problems on the main peering LAN (brocade) on the London Internet Exchange, NewNet (and some other providers) have temporarily disabled all sessions on that peering exchange on the affected LAN to prevent route flapping and blackholing.

All traffic will take alternate paths via other peering exchanges and transit providers, therefore no outage will be experienced by customers. However, certain routes may experience a slightly degraded service compared to their original path.

Please contact support.newnet.co.uk if you are experiencing any issues on your service.

Update 11/12/2009 Peering sessions to LINX have now been re-enabled as issue has been resolved.