Some leased line customers may be experiencing problems with connectivity, due to an issue with an access router.
NewNet engineers are currently investigating to restore service to this router as soon as possible.
NewNet would like to inform you that there will be scheduled maintenance for our Hosted Exchange services between 06:30 to 08:00 on Saturday 30th January. During this time, there will be intermittent access to the hosted exchange services.
We would like to apologise in advance for any inconvenience this may cause.
Following the loss of a tunnel on one of the BT central pipes overnight, NewNet engineers will be re-balancing the pipes during an emergency maintenance slot on 20/01/10 - 18:30. All IPStream sessions will be disconnected as a result of this maintenance, but should re-connect automatically. If your session does not re-connect automatically, please try power cycling your ADSL modem/router. If you still have no connection following this, please contact NewNet’s support team.
Anyone who is experiencing issues before the re-balance at 18:30 should attempt disconnecting and re-connecting their PPP session (Power cycling their ADSL router/modem). This may need to be attempted a couple of times before the session is established on an unaffected pipe.
NewNet are currently experiencing loss of connectivity to their Hosted Exchange platform, this is currently being investigated and will be resumed as soon as possible. We apologise for any inconvenience this may be causing.
Reason for maintenance – Tuesday 26th January 2010
Window: Tuesday 26th January 00.01 – 04.00
Description: Maintenance to core network
Risk assessment: No expected loss of service
NewNet engineers will be carrying out essential maintenance on routers within the core network to upgrade the network for future expansion. During this maintenance period engineers will be increasing MTU values on routers to enable Jumbo Frames to pass through the network.
No customer facing outage will be expected, however, due to the nature of these works, customers should consider their services as “at risk” for the duration of the maintenance window.
