Following the loss of a tunnel on one of the BT central pipes overnight, NewNet engineers will be re-balancing the pipes during an emergency maintenance slot on 20/01/10 - 18:30.  All IPStream sessions will be disconnected as a result of this  maintenance, but should re-connect automatically.  If your session does not re-connect automatically, please try power cycling your ADSL modem/router.  If you still have no connection following this, please contact NewNet’s support team.

Anyone who is experiencing issues before the re-balance at 18:30 should attempt disconnecting and re-connecting their PPP session (Power cycling their ADSL router/modem).  This may need to be attempted a couple of times before the session is established on an unaffected pipe.

This entry was posted on Wednesday, January 20th, 2010 at 1:36 pm by DB and is filed under Broadband. You can follow any updates to this entry through the RSS 2.0 feed.