BT Wholesale have notified NewNet that there will be planned engineering work carried out on the BT network during the following periods;

Tuesday 4th January 2011 - 00:00 to 06:00
Wednesday 5th January 2011 - 00:00 - 06:00
Thursday 6th January 2011 - 00:00 - 06:00
Monday 10th January 2011 - 00:00 - 06:00
During these periods, there may be an outage of approximately 20 minutes for a small number of customers. LLU services will not be affected.

Service should automatically resume once the connection comes back. If your service does not resume automatically, please disconnect your session and reconnect. If you experience any difficulty in connecting again, please contact NewNet Support (support.newnet.co.uk or 01329 226723) at the earliest opportunity.

NewNet apologise for any inconvenience this may cause.

An email has been sent to customers today for Januarys Domain name renewals, unfortuntaely their has been a problem with the ordering system and may not be available to all customers to renew their domains. This is currently being looked at by our development team and will be corrected as soon as possible. NewNet apoplogises for any inconvenience and will be resuming service on domain renewals shortly.

18.01 - the orderform service for domain renewals has now been resolved, apologies for the inconvenience

Newnet wishes to advise MPLS customers there will be network maintenance carried out during the following window;

29/12/10 22:00 - 30/12/10 04:00

This will result in an outage of maximum 15mins on some of these services while this maintenance is carried out. Newnet apologises for any inconvenience caused.

For further information please contact Newnet Support on 01329 226723 or submit a ticket: support.newnet.co.uk.

Newnet wishes to advise all customers there will be essential maintenance on the Newnet network at 2200hrs this evening (22/12/2010). This will result in an outage of maximum 10mins on all broadband services while this maintenance is carried out. Newnet apologises for any inconvenience caused.

For further information please contact Newnet Support on 01329226723 or submit a ticket: support.newnet.co.uk.

Update: all maintenance completed as planned

Newnet wishes to advise customers of a BT outage notification in the Reading area affecting multiple customers. BT hopes to resolve this issue later this morning at present. Details are copied below, please call Newnet Support on 01329226723 for further information.

BT Wholesale - Broadband SERIOUS Incident Report

Please read the following incident report as it could have an impact on some of your end users

BT Incident Reference:
35773

Detected Date:
21/12/2010

Detected Time:
09:29

Start Date:
21/12/2010

Start Time:
09:26

Anticipated Clear Date:
21/12/2010

Anticipated Clear Time:
11:26
Incident Headline:
READING 3 EDGE ROUTE SWITCH 15 : LOSS OF SERVICE

Incident Details:
At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

Progress Details:
BT is making progress towards full restoration of Service.

Latest Update:

Operational teams are carrying out remote diagnostics.

Further updates will be provided as soon as possible.

Dialling Codes Affected:

Update:

Issue resolved: BT notification of fault clear at approx 12.30pm