NewNet are currently experiencing connectivity issues to the Reading Central, Basingstoke and Bracknell Exchanges. This will affect all connectity from these exchanges.
NewNet is currently working with our supplier to get the issue resolved.
NewNet apologises for any inconvience caused.
Newnet wish to inform all customers that there is currently a major service issue affecting all Broadband circuits. This issue is being investigated by our network team and will be resolved as soon as possible. Apologies for any inconvenience caused in the meantime.
Further to the above some users will still be experiencing difficulty with making a new connection on their service. To resolve this issue an emergency maintenance window has been scheduled for 10pm-11pm this evening. All dsl connections will be terminated for approx 10mins during this window. Newnet apologises for the inconvenience in the meantime. Anyone requiring further clarification please call support on 01329226723
Resolved: Scheduled maintenance has resolved issues affecting dsl new connections. Newnet apologises again for any inconvenience caused. Any user experiencing any further issues with connection please call Newnet Support on 01329226723 or submit a ticket to support.newnet.co.uk
BT Wholesale have notified NewNet that they will be conducting a further program of major firmware upgrade on Broadband Line cards in BT exchanges nationwide between 02.00 and 06.00 from 10th-13th Jan 2010. The nature of the work will affect all NewNet IP Stream / WBC broadband services. LLU services will not be affected.
It is likely that all IP Stream / WBC broadband services on affected exchanges will drop during this period while the upgrade is carried out. BT estimates an outage of up to 40 mins within the window specified. Service should automatically resume once the connection comes back. If your service does not resume automatically, please disconnect your session and reconnect. If you experience any difficulty in connecting again, or require further details of if and when your local exchange is affected please contact NewNet Support (support.newnet.co.uk or 01329226723) at the earliest opportunity.
NewNet apologise for the inconvenience this may cause.
Hosted Exchange Scheduled Maintenance Friday 17th December 2010 19:00-21:00
Newnet would like to inform you that there will be scheduled maintenance for our services between 19:00 to 21:00 on Friday 17th December. During this time, there will be intermittent access to our services.
We would like to apologise in advance for any inconvenience this may cause. Any questions please contact our support team on 01329226723 or access support.newnet.co.uk.
Newnet Support would like to advise our customers of the Support opening times during the Xmas and New year period. These are detailed below and are also available on our website: newnet.co.uk
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20 – 23 December, Normal opening
24 December, 8.00 – 17.00
25 – 28 December, Closed (monitored and 24/7 support services will continue)
29 – 31 December, Normal opening hours
1 – 3 January, Closed (monitored and 24/7 support services will continue)
4 January, Normal Business hours are resumed
Phone: 01329 226 723
Email: helpdesk@newnet.co.uk
Emails sent to helpdesk@newnet.co.uk will be entered into our online Support Ticket system. Please note: you must register as a NewNet support user before you can submit a ticket. To register, please visit https://support.newnet.co.uk
