Archive for August, 2011

Planned Network Maintenance Tues 9th Aug 0001-0400hrs

Thursday, August 4th, 2011

Newnet wish to inform customers of planned network maintenance occurring on Tuesday 9th August between 00:01-04:00hrs. Maintenance is being undertaken to carry out network routing upgrades to improve performance and increase network functionality. The maintenance will result in a short outage to NES customers in the Fareham area during this window, however service for these customers should be considered “at risk” throughout the maintenance. Those customers affected have been informed by the Newnet service team directly

Any customers wishing to discuss this matter further should contact the Newnet service desk on 0844 8549289 or email support@newnet.co.uk

Powerhost Unix 8: Service outage

Wednesday, August 3rd, 2011

Newnet wishes to advise customers on our powerhost platform of an outage on one of the unix servers within the platform. All accounts on this server will be affected, however please note all other services on the platform are unaffected and any accounts on any other servers will be operating normally.  Engineers are investigating and we hope to restore service shortly.

In the meantime Newnet apologise for any inconvenience caused. Please contact the service desk on 0844 8599289 or email support@newnet.co.uk if you wish to discuss this matter further or check whether your service is affected by this outage.

Update 1325: Service has been restored as of 1310. Engineers currently investigating the cause of the outage. Apologies again for the inconvenience.

Hosted exchange planned Maintenance Sunday 7th Aug 2000-2300hrs

Monday, August 1st, 2011

Newnet would like to advise customers on our hosted exchange service of planned maintenance to the platform by our supplier on Sunday 7th August between 2000hrs - 2300hrs. During this time there will be intermittent access to the service. Newnet wish to apologise in advance for any inconvenience caused as a result of this crucial maintenance.

Any customers wishing to discuss this matter further should contact the Service desk on 0844 8549289 or email support@newnet.co.uk