We are currently experiencing an outage on DSL circuits, our engineers our currently investigating the outage and we will provide further updates as soon as we can. This appears to be affecting multiple ISP’s at present.

Update 0915 - We are starting to see some lines recovering, however the incident is still ongoing. We are working with BT to resolve the problem as quickly as possible.

Update 0925 - This appears to be related to a BT Major service outage affecting our host link (and other ISP’s) to BT at Stepeny Green.

Update 0950 - The problem now appears to be resolved, and a router reboot is restoring the connection. If you have done so and are still experiencing issues please call the service team on 0844 854 9289.

Newnet wishes to apologise for any inconvenience caused.

NewNet wish to advise customers of essential network upgrades occurring on the 26th Oct between 0000 - 0400hrs. Upgrades are being made to NewNet’s south coast network and will result in a loss of service of up to 30mins during this period. However all services should be considered as “at risk” during the maintenance window.

ADSL and SDSL customers on the Gosport, Fareham, Titchfield and Havant exchanges will see a drop in connection during this period. If customers notice that their connection does not recover after the maintenance window then a router reboot will restore service.

All other affected customers have been contacted directly by the service team.

Any customers wishing to discuss this matter further should contact the NewNet service desk on either 0844 8549289 or 01329 226723 or email support@newnet.co.uk

NewNet wishes to advise customers of major network upgrades occurring on the 18th Oct between 00:00 - 04:00hrs. Upgrades are being made to NewNet’s core network and may result in a degraded service during this period, however all services should be considered “at risk” during the maintenance window.

Any customers wishing to discuss this matter further should contact the NewNet Service desk on either 0844 8549289 or 01329 226723 or email support@newnet.co.uk