NewNet engineers will be carrying out essential maintenance on the Unix9 PowerHost web server.

FTP access to this server will be unavailable for a period of 15-20 minutes, however this should be considered at ‘at risk’ throughout the whole maintenance window.

If you have any queries as to how you may be affected by this, please contact our technical support team by e-mailing support@newnet.co.uk, or calling on either 0844 8549289 or 01329 226723.

NewNet apologise for any inconvenience this essential work may cause.

NewNet wish to advise customers of essential network upgrades occurring on the 30th Nov between 0000 - 0400hrs. Upgrades are being made to NewNet’s DSL network and will result in a loss of service of up to 30mins during this period, however all services should be considered as “at risk” during the maintenance window.

All ADSL and SDSL customers will see a drops in connection during this period. If customers notice that their connection does not recover after the maintenance window then a router reboot will restore service. If a router reboot does not restore the service then please contact Newnet technical support for further assistance.

Any customers wishing to discuss this matter further should contact the NewNet Technical Support on either 0844 8549289 or 01329 226723, or by emailing support@newnet.co.uk.

Update 30th Nov - The upgrade work was not fully completed, so a further update will be required in the near future to complete the planned works.

Update 22nd Dec - This work will now be completed within a maintenance window of 4th January 2012 between 00:01 and 04:00, all other details are as above.

Update 5th Jan 2012 - Work was completed successfully and following a period of monitoring we can confirm that no issues were detected following the maintenance.

Newnet wish to advise customers of our technical support opening times over the Christmas period:

19-23rd December: Normal opening times (8am - 8pm)

Saturday 24th December: 9am - 1pm

Sunday 25th - Tuesday 27th December: Closed

Wednesday 28th - Friday 30th December: 9am -5pm

Saturday 31st December: 9am -1pm

Sunday 1st - Monday 2nd January 2012: Closed

Tuesday 3rd January 2012 onwards: Normal opening times (8am - 8pm)

Please note that for customers with 24/7 support contracts, support will still be available using the normal communication methods during the Christmas period.

NewNet engineers will be carrying out essential maintenance on legacy web/mail servers web1.ukisp.net, web5.ukisp.net and web15.ukisp.net.

All services on these web servers will be unavailable for a period of time whilst the maintenance is carried out. The expected downtime for each server is no more than 1 hour each,
however the servers are to be considered ‘at risk’ throughout the whole maintenance window.

If you have any queries as to how you may be affected by this, please contact our customer support team by e-mailing support@newnet.co.uk.

NewNet apologise for any inconvenience this essential work may cause.