NewNet wish to advise customers of essential network upgrades occurring between 20th February 2200hrs - 21st February 0400hrs. Upgrades are being made to the NewNet DSL network and will result in a loss of service for DSL customers of up to 30mins during this period, however all services should be considered as “at risk” during the maintenance window.

All ADSL and SDSL customers will see a drops in connection during this period. If customers notice that their connection does not recover after the maintenance window then a router reboot will restore service. If a router reboot does not restore the service then please contact Newnet technical support for further assistance.

Any customers wishing to discuss this matter further should contact the NewNet Technical Support on either 0844 8549289 or 01329 226723, or by emailing support@newnet.co.uk.

This was completed as emergency maintenance last night, and hence maintenance will no longer be occurring at the time above.

This entry was posted on Tuesday, February 7th, 2012 at 10:51 am by JT and is filed under Broadband, Core Network, General, IP Telephony, MPLS. You can follow any updates to this entry through the RSS 2.0 feed.