Newnet wish to advise customers that we have seen a large number of broadband circuits drop in the South/South East area within the last 5-10 minutes. LLU services are not affected and hence we believe this to be a BT network issue.
We are currently investigating with BT and further updates will be provided when available.
UPDATE 1150 - BT have confirmed that there is a loss of connectivity to one of the main exchanges in the S/SE, and they will provide customer an update by 1245
UPDATE 1245 - BT have advised that their investigations into the problem are continuing, and they will provide a further update at 1400.
UPDATE 1335 - We are now seeing most circuits have recovered, however we are still waiting for BT to confirm this.
UPDATE 1430 - BT have now advised that this issue has been resolved. Any customers still experiencing issues should reboot their router or modem. If issues persist please contact the helpdesk on 01329 226 723 or 0844 854 9289.
Newnet would like to apologies for any inconvenience caused.