Following feedback from our customers Newnet is pleased to announce a redesign of the look and feel of the customer broadband usage statistics located at: orderform.co.uk / Adsl bandwidth and usage summary. The new improvements now include greater detail and improved accuracy of day to day usage and an accumulative table of your monthly usage. For a detailed breakdown and description of the new summary an FAQ is available from the downloads area of support.newnet.co.uk or emailed on request: support@newnet.co.uk.

Newnet broadband customers in London and surrounding area may be experiencing loss of connection since approx 1.30pm this afternoon.  This has been traced to a known  issue on BT’s network affecting 21cn provisioned customers. We expect BT to resolve this matter ASAP today and a further update will follow.  However if you are experiencing issues or simply require further information please call our support team: 01329226723.

RESOLVED: BT have confirmed service has been restored. Apologies for any inconvenience. If any user is still experiencing connectivity issues please contact our support team in the usual way.

RESOLVED: Connectivity has now been restored. If you are still experiencing issues then please contact the helpdesk

NewNet are currently experiencing connectivity issues with the following LLU Exchanges:

Reading, Basingstoke, Bracknell

Engineers are working to resolve the issue as quickly as possible.  NewNet apologises for any inconvenience caused.

NewNet DNS cache on 212.87.64.7, used for broadband and London based services has been experiencing higher than normal loads and this has resulted in poor response times from 17:30 today.

Works were undertaken and it has now been returned to full service.

There is currently a suspected power outage in the Telehouse north datacenter in London.

Whilst this is not directly affecting NewNet equipment, other ISP’s are being affected and routing across the internet is affected.