NewNet LLU customers in Reading/Bracknell/Basingstoke areas may currently be suffering a loss of broadband service.  NewNet engineers are investigating to restore service as quickly as possible.

The following information has been received from Openreach for ADSL Services.

Following heavy snow falls and freezing temperatures in parts of Scotland OpenReach is now declaring a matter beyond our reasonable control (MBORC)/force major event.

The declaration is effective from 08.00 today 3rd March 2010 and only applies where delays to provision and repair activities have been caused by the severe weather conditions in affected parts of Scotland.

The recent heavy snowfalls and freezing conditions in parts of Scotland over the last week have impacted OpenReach by causing the reduced mobility of our engineering workforce particularly in remote areas.

This has resulted in a number of missed jobs and appointments. Whilst every effort has been made to contact those end users affected, we have not always been successful. We have carefully assessed the situation over the last few days and feel that we now have to declare MBORC due to the continuing severe conditions in the following regions:

• North East Scotland
• Tayside and Fife
• South East Scotland
• West Central Scotland

It should be stressed that it only applies to specific provision and repair activities delayed or prevented by the snow and freezing conditions.

COMPLETED: 26/02/2010 00:30

NewNet engineers will be undertaking maintenance on the orderforms.co.uk system from 21:00 on Thursday 25th February 2010. Access to broadband usage statistics will not be available during these works.

Following the loss of a tunnel on one of the BT central pipes overnight, NewNet engineers will be re-balancing the pipes during an emergency maintenance slot on 20/01/10 - 18:30.  All IPStream sessions will be disconnected as a result of this  maintenance, but should re-connect automatically.  If your session does not re-connect automatically, please try power cycling your ADSL modem/router.  If you still have no connection following this, please contact NewNet’s support team.

Anyone who is experiencing issues before the re-balance at 18:30 should attempt disconnecting and re-connecting their PPP session (Power cycling their ADSL router/modem).  This may need to be attempted a couple of times before the session is established on an unaffected pipe.

RESOLVED:  Connectivity has been restored. There has been an additional loss of mains power within the exchange and one of the UPS has developed a fault. Services are expected to remain stable however they should be considered as “at risk” until tomorrow as there is no longer power redundancy for network equipment within this pop. BT has advised that a replacement UPS will be available tomorrow 8th of Jan from 10am.

A further power outage has been experienced at the Fareham exchange and all connectivity services delivered from this location are currently offline.

A BT power engineer is currently en-route to site. Further updates will be made as they become available.