Lines dropped: 100% 20CN-REGION-READING and 100% 21CN-REGION-SL Today 00:22:50

This is likely to have affected multiple internet providers using BT

Cause BT

Update 1420 - Following extensive monitoring we can now confirm that this issue is fully resolved. BT have confirmed that this was an issue within their network, however we cannot provide any further details.

Newnet wish to advise customers that we are seeing the loss of connections to Broadband services (ADSL and SDSL at present).

Our engineers are currently investigating and we will provide further updates as soon as they are available.

Newnet wish to apologise for any inconvenience caused.

Update 1630 - Following extensive monitoring all lines now appear to have stabilised. If you are still experiencing problems please reboot contact Newnet Support on 01329 226 723

Update 1640 - We have seen a re-occurrence of the problem, and have now been advised that they are related to BT network issues. We are currently liaising with BT to obtain more information on the nature of this and the estimated resolution.

Update 1725 - BT have advised that there are 3 separate network issues ongoing at present throughout the country affecting various users.

Update 1750 - BT have confirmed that 2 of the issues have now been resolved, the third is ongoing however we have been advised that this is only affecting customers in the Gloucester area.

Update 1900 - BT have now confirmed that the issue is resolved, and all services are functioning normally. Newnet would like to apologise for any inconvenience caused.

Lines dropped: 100% 21CN-REGION-L-FAR - Open  Today 00:13:02
Lines: 100% 21CN-REGION-L-FAR dropped at 2012-03-08 00:11:03

This is likely to have affected multiple internet providers using BT
Cause     BT

Newnet wish to advise customers of planned maintenance occurring on Monday 27th February 2012 between 2000-2359 on the mail1 email server.

Customers will be unable to access their mailboxes via the webmail login for approximately 5 minutes whilst the maintenance takes place, however POP3 services will be unaffected.

Customers are advised to consider the platform “at risk” throughout the entire maintenance window.

If you have any queries as to how you may be affected by this, please contact our technical support team by e-mailing support@newnet.co.uk, or calling on either 0844 8549289 or 01329 226723.

NewNet apologise for any inconvenience this essential work may cause.

28/02/2012 - All maintenance was completed successfully.

NewNet wish to advise customers of essential network upgrades occurring between 20th February 2200hrs - 21st February 0400hrs. Upgrades are being made to the NewNet DSL network and will result in a loss of service for DSL customers of up to 30mins during this period, however all services should be considered as “at risk” during the maintenance window.

All ADSL and SDSL customers will see a drops in connection during this period. If customers notice that their connection does not recover after the maintenance window then a router reboot will restore service. If a router reboot does not restore the service then please contact Newnet technical support for further assistance.

Any customers wishing to discuss this matter further should contact the NewNet Technical Support on either 0844 8549289 or 01329 226723, or by emailing support@newnet.co.uk.

This was completed as emergency maintenance last night, and hence maintenance will no longer be occurring at the time above.