Archive for the ‘Colocation’ Category

Suspected Power Outage in Telehouse North

Wednesday, July 21st, 2010

There is currently a suspected power outage in the Telehouse north datacenter in London.

Whilst this is not directly affecting NewNet equipment, other ISP’s are being affected and routing across the internet is affected.

Delme Place Access Network

Wednesday, July 7th, 2010

COMPLETED: 08/07/2010 01:30

A potential issue with VLAN propogation has been identified on the access network in the Delme Place facility and engineers will be undertaking emergency corrective maintenance on 08/07/2010 between 00:01 and 04:00.

No impact to customer service is anticipated as a result of these works, however services should be considered to be at risk during the maintenance window.

Planned Network Maintenance: 14th June 2010

Tuesday, June 8th, 2010

Monday 14th June 2010, 23:00 - 04.00

Network outage to customers in West Barn data centre

Newnet engineers will be carrying out network upgrades as part of a continuing process of improvement. Services should be considered at risk for the duration of this maintenance window, however any outage is not expected to exceed 10-15 minutes whilst network serices are migrated.

Customers affected by these works have been contacted by our service support team.

Newnet apologise for any inconvenience caused by this essential work.

Router failure - Delme place data-centre 20100519-13.25

Wednesday, May 19th, 2010

NewNet is currently experiencing an issue with one of its access routers on the Delme place data-centre which serves a number of colocation customers.

NewNet engineers are currently working on resolving this issue and will offer an update as soon as possible.

Update:

This issue has now been resolved and connectivity restored to all customers. Please contact support@newnet.co.uk if you are still experiencing any issues.

NewNet would like to apologize for the inconvenience caused by this failure.

Connectivity Issues to Walled Garden Datacenter

Saturday, February 13th, 2010

Newnet are currently experiencing connectivity issues to part of its walled garden data centre.  Some Dedicated Server customers are affected and some colo customers.

Engineers are currently working to resolve the issue.