NewNet wish to advise customers of essential network upgrades occurring on the 29th December 2011, between 0000 and 0400hrs. All affected customers have been contacted directly by the service team.

The maintenance will result in a loss of service of up to 10mins during this time period, however all services should be considered as “at risk” during the maintenance window.

Any customers wishing to discuss this matter further should contact the NewNet service desk on either 0844 8549289 or 01329 226723 or email support@newnet.co.uk.

Update 29th December - The maintenance was completed successfully.

NewNet wish to advise customers of essential network upgrades occurring on the 30th Nov between 0000 - 0400hrs. Upgrades are being made to NewNet’s DSL network and will result in a loss of service of up to 30mins during this period, however all services should be considered as “at risk” during the maintenance window.

All ADSL and SDSL customers will see a drops in connection during this period. If customers notice that their connection does not recover after the maintenance window then a router reboot will restore service. If a router reboot does not restore the service then please contact Newnet technical support for further assistance.

Any customers wishing to discuss this matter further should contact the NewNet Technical Support on either 0844 8549289 or 01329 226723, or by emailing support@newnet.co.uk.

Update 30th Nov - The upgrade work was not fully completed, so a further update will be required in the near future to complete the planned works.

Update 22nd Dec - This work will now be completed within a maintenance window of 4th January 2012 between 00:01 and 04:00, all other details are as above.

Update 5th Jan 2012 - Work was completed successfully and following a period of monitoring we can confirm that no issues were detected following the maintenance.

NewNet wishes to advise customers of major network upgrades occurring on the 18th Oct between 00:00 - 04:00hrs. Upgrades are being made to NewNet’s core network and may result in a degraded service during this period, however all services should be considered “at risk” during the maintenance window.

Any customers wishing to discuss this matter further should contact the NewNet Service desk on either 0844 8549289 or 01329 226723 or email support@newnet.co.uk

Newnet engineers will be carrying out emergency network upgrades during the above maintenance window on the core network. Customers should not experience any downtime, however all services should be considered at risk during the maintenance window. All backup system will be in place and functioning during the maintenance window.

If you have any queries regarding this work please contact Newnet via email at helpdesk@newnet.co.uk, or telephone 01329 226 723.

Newnet wish to advise customers of a network issue known to be affecting users of our Powerhost service. Newnet engineers are investigating the matter and further updates will be provided as soon as possible.

Any customers wishing to discuss the matter in further detail should call the Service desk on 0844 8549289 or email support@newnet.co.uk.

Update 1432 : Issue now resolved, all affected powerhost customers should now see service restored. Newnet apologise for any inconvenience caused, any customers still experiencing issues should contact the service desk in the usual way.