NewNet are aware of a service issue with one of the mail servers on the Powerhost platform. This will be resulting in mail service interruption for some users on the Powerhost service. NewNet engineers are working to resolve the issue as quickly as possible and further updates will be provided when available. In the meantime NewNet apologise for any inconvenience caused. Any users affected and wishing to discuss the matter further should contact the Technical service desk on 0844 8549289.

Update 11.30am: This issue has now been resolved with full email service restored. NewNet apologise again for any inconvenience this outage has caused.

Newnet wish to advise customers of our technical support opening times over the Christmas period:

19-23rd December: Normal opening times (8am - 8pm)

Saturday 24th December: 9am - 1pm

Sunday 25th - Tuesday 27th December: Closed

Wednesday 28th - Friday 30th December: 9am -5pm

Saturday 31st December: 9am -1pm

Sunday 1st - Monday 2nd January 2012: Closed

Tuesday 3rd January 2012 onwards: Normal opening times (8am - 8pm)

Please note that for customers with 24/7 support contracts, support will still be available using the normal communication methods during the Christmas period.

NewNet wishes to advise customers of major network upgrades occurring on the 18th Oct between 00:00 - 04:00hrs. Upgrades are being made to NewNet’s core network and may result in a degraded service during this period, however all services should be considered “at risk” during the maintenance window.

Any customers wishing to discuss this matter further should contact the NewNet Service desk on either 0844 8549289 or 01329 226723 or email support@newnet.co.uk

Newnet wishes to advise users of our hosted exchange mail service of scheduled maintenance occurring between 06.30 - 10.00hrs on Sun 1st Oct. During this time there will be intermittent access to the hosted exchange service. Newnet apologise for any inconvenience caused.

Any users of the service wishing to discuss this matter further should call the service desk on 0844 8549289 or email support@newnet.co.uk

Newnet would like to advise customers on our hosted exchange service of planned maintenance to the platform by our supplier on Sunday 7th August between 2000hrs - 2300hrs. During this time there will be intermittent access to the service. Newnet wish to apologise in advance for any inconvenience caused as a result of this crucial maintenance.

Any customers wishing to discuss this matter further should contact the Service desk on 0844 8549289 or email support@newnet.co.uk