Newnet wish to advise customers of a service outage affecting many services which has started at approx 1245pm this afternoon. Services affected  include Colocation, Leased line, email and hosting services. Newnet engineers are investigating the issue now and further updates will follow as soon as possible.

Newnet apologise for any inconvenience caused. Please contact our service team on 0844 8549289 or email support@newnet.co.uk to discuss in more detail.

Update 1330: Newnet engineers have now restored service to the majority of affected users. Hosting customers are still affected and this is currently being investigated. Continued apologies for inconvenience caused.

Update 1430: Customers on our powerhost service will still be experiencing an outage, affecting websites, email and all other functions on this platform. Other users on our colo and leased line services will have full service restored as of 1320 however will not currently have access to their online stats. Newnet engineers continue to work on this issue to resolve full service as a matter of urgency and further updates will be provided as soon as possible.

Update 1600: Unfortunatly affected service on our Powerhost platform with associated websites, email and databases continues. The failure of service is taking longer to resolve than originally hoped. However Newnet engineers continue to work on the problem to restore service fully as soon as possible. Continued apologies for the inconvenience caused.

Update 1730 : Service has now been restored to the Powerhost platform and associated services. Stats.newnet.co.uk is still offline and continues to receive maintenance. Newnet apologise again for inconvenenience caused. An RFO will be made available in due course  for customers who request this.

Update 1825: Stats.newnet.co.uk is now back online and available for our leased line and colocation customers using this service. There remains an issue with 1 of our legacy hosting services which continues to be investigated

Newnet are aware of service affecting issues with it’s legacy email service dial3.co.uk. The issue appears to be hardware related with Newnet engineers carrying out further investigation at present. In the meantime Newnet apologise for any inconvenience caused. Any users affected and wishing to discuss the specifics of their email account or receive further advice should contact the service desk on 0844 8549289 or email support.newnet.co.uk

Update 3rd Aug 2011: Following detailed investigation Newnet are now able to offer an update on the status of this email service. While the service itself is deprecated, any users who wish to continue utilising their existing dial3 account can now be offered this service via an alias to another Newnet email server. As such the dial3 address will remain and there will be no configuration changes required for the end user.  This will be created on a per user basis. Newnet may be able to recover legacy emails stored on the dial3 service and transfer these across however this cannot be guaranteed for all users.

Any dial3 customers wishing to take advantage of this change and continue to use their dial3 mail address should contact the Newnet service team on 0844 8549289 or email support@newnet.co.uk to discuss the transfer of their account. Newnet apologise again for any inconvenience this may have caused.

Important Customer Announcement about Newnet Online Support

Within coming weeks the Newnet Online Support system is going to be shutdown and a new service management solution introduced.

Customers will no longer be required to login to https://support.newnet.co.uk to raise an incident.

Customers will simply need to email support@newnet.co.uk and their incident which will be assigned a unique reference number which they will receive via email, along with all further updates to the incident.

Customers are also reminded that telephone support is still available on 0844 854 9289

Newnet are committed to very high standards of customer service and this change will improve the overall experience for all our customers.

18.10.11: The new Service management system will go live on Weds 19th October. Customers can raise a support incident by emailing support@newnet.co.uk or calling 0844 8549289. Existing tickets will be migrated over to the new system over the coming weeks, and once complete the ability to log into support.newnet.co.uk will be disabled.

Please note that colocation, dedicated server and leased line service customers should use the secure area to raise tickets as normal.

If you have any further questions please contact the support desk on 0844 8549289 or email support@newnet.co.uk

NewNet engineers will be undertaking emergency maintenance on Powerhost shared mail server ‘Mail5.ukisp.com’ in order to swap out a failing disk.
As part of this work, the mail server will require a reboot, causing loss of service for all domains hosted on this server for around 10 minutes.

The service is to be considered ‘at risk’ throughout the whole maintenance window.

NewNet apologise for any inconvenience this essential work may cause.

Newnet wishes to advise users of our hosted exchange service of scheduled maintenance occurring between 2100-2300hrs on Monday 16th May. During this time there will be intermittent access to the hosted exchange service. Newnet apologises for any inconvenience caused.

Any user of the service wishing to discuss this matter further should call the service desk on 0844 8549289 or email support@newnet.co.uk