The NewNet Helpdesk opening times will change from their current arrangement of 6am - 10pm to the new hours of 8am - 8pm Monday to Friday, effective from 1st March 2010.  The Saturday Helpdesk hours of 9am - 5m will remain unchanged.  The 24 hour priority phone line for high end services such as leased lines and colocation will also remain unchanged.

After careful analysis and consideration, we have identified that our weekday Helpdesk hours are busiest between 8am and 8pm and we would like to focus on providing the optimum level of service during this time so that all customer queries are dealt with immediately.  As part of this focus, our Helpdesk team is set to expand and we are currently recruiting extra Helpdesk staff to increase customer service response times during these core hours.   Our specific focus on this time bracket will mean that each customer should see an increase in the overall customer experience during the time period that matters to them most.

Newnet are currently experiencing connectivity issues to part of its walled garden data centre.  Some Dedicated Server customers are affected and some colo customers.

Engineers are currently working to resolve the issue.

NewNet would like to inform you that there will be scheduled maintenance for our Hosted Exchange services between 06:30 to 08:00 on Saturday 30th January. During this time, there will be intermittent access to the hosted exchange services.

We would like to apologise in advance for any inconvenience this may cause.

Reason for maintenance – Tuesday 26th January 2010

Window:         Tuesday 26th January 00.01 – 04.00
Description:    Maintenance to core network
Risk assessment:    No expected loss of service

NewNet engineers will be carrying out essential maintenance on routers within the core network to upgrade the network for future expansion.  During this maintenance period engineers will be increasing MTU values on routers to enable Jumbo Frames to pass through the network.

No customer facing outage will be expected, however, due to the nature of these works, customers should consider their services as “at risk” for the duration of the maintenance window.

Reason for maintenance – Thursday 28th January 2010

Window:         Thursday 28th January 00.01 – 04.00
Description:    Maintenance to core network router
Risk assessment:    Loss of service to orderforms.co.uk, South coast DNS and legacy hosting services

NewNet engineers will be carrying out essential maintenance on a router within the core network to upgrade the network for future expansion and to enable IPv6 support.

There will be an outage of up to 30 minutes while the router is upgraded and this will affect all access to orderforms.co.uk, legacy hosting servers and South Coast DNS servers.  Customers should consider their services as “at risk” for the duration of the maintenance window.