NewNet are aware of a service issue with one of the mail servers on the Powerhost platform. This will be resulting in mail service interruption for some users on the Powerhost service. NewNet engineers are working to resolve the issue as quickly as possible and further updates will be provided when available. In the meantime NewNet apologise for any inconvenience caused. Any users affected and wishing to discuss the matter further should contact the Technical service desk on 0844 8549289.

Update 11.30am: This issue has now been resolved with full email service restored. NewNet apologise again for any inconvenience this outage has caused.

We are currently seeing an issue with one of our PowerHost web servers (Unix8). Our engineers are currently working on the issue, and we will update this page as soon as we have any further information.

Update 1133 - Our engineers have now resolved this issue.

NewNet engineers will be carrying out essential maintenance on the Unix9 PowerHost web server.

FTP access to this server will be unavailable for a period of 15-20 minutes, however this should be considered at ‘at risk’ throughout the whole maintenance window.

If you have any queries as to how you may be affected by this, please contact our technical support team by e-mailing support@newnet.co.uk, or calling on either 0844 8549289 or 01329 226723.

NewNet apologise for any inconvenience this essential work may cause.

Newnet wish to advise customers of our technical support opening times over the Christmas period:

19-23rd December: Normal opening times (8am - 8pm)

Saturday 24th December: 9am - 1pm

Sunday 25th - Tuesday 27th December: Closed

Wednesday 28th - Friday 30th December: 9am -5pm

Saturday 31st December: 9am -1pm

Sunday 1st - Monday 2nd January 2012: Closed

Tuesday 3rd January 2012 onwards: Normal opening times (8am - 8pm)

Please note that for customers with 24/7 support contracts, support will still be available using the normal communication methods during the Christmas period.

NewNet engineers will be carrying out essential maintenance on legacy web/mail servers web1.ukisp.net, web5.ukisp.net and web15.ukisp.net.

All services on these web servers will be unavailable for a period of time whilst the maintenance is carried out. The expected downtime for each server is no more than 1 hour each,
however the servers are to be considered ‘at risk’ throughout the whole maintenance window.

If you have any queries as to how you may be affected by this, please contact our customer support team by e-mailing support@newnet.co.uk.

NewNet apologise for any inconvenience this essential work may cause.