Newnet engineers will be carrying out emergency maintenance on the DSL network during the above maintenance window. Customers should not experience any downtime, however all DSL based services should be considered at risk during the maintenance window.

All backup system will be in place and functioning during the maintenance window.

Any customers wishing to discuss this matter further should contact the NewNet service desk on either 0844 8549289 or 01329 226723, or email support@newnet.co.uk.

Update 22nd Dec - All maintenance was completed successfully

NewNet wish to advise customers of essential network upgrades occurring on the 30th Nov between 0000 - 0400hrs. Upgrades are being made to NewNet’s DSL network and will result in a loss of service of up to 30mins during this period, however all services should be considered as “at risk” during the maintenance window.

All ADSL and SDSL customers will see a drops in connection during this period. If customers notice that their connection does not recover after the maintenance window then a router reboot will restore service. If a router reboot does not restore the service then please contact Newnet technical support for further assistance.

Any customers wishing to discuss this matter further should contact the NewNet Technical Support on either 0844 8549289 or 01329 226723, or by emailing support@newnet.co.uk.

Update 30th Nov - The upgrade work was not fully completed, so a further update will be required in the near future to complete the planned works.

Update 22nd Dec - This work will now be completed within a maintenance window of 4th January 2012 between 00:01 and 04:00, all other details are as above.

Update 5th Jan 2012 - Work was completed successfully and following a period of monitoring we can confirm that no issues were detected following the maintenance.

NewNet wishes to advise customers of major network upgrades occurring on the 18th Oct between 00:00 - 04:00hrs. Upgrades are being made to NewNet’s core network and may result in a degraded service during this period, however all services should be considered “at risk” during the maintenance window.

Any customers wishing to discuss this matter further should contact the NewNet Service desk on either 0844 8549289 or 01329 226723 or email support@newnet.co.uk

Newnet wish to advise customers of a service outage affecting many services which has started at approx 1245pm this afternoon. Services affected  include Colocation, Leased line, email and hosting services. Newnet engineers are investigating the issue now and further updates will follow as soon as possible.

Newnet apologise for any inconvenience caused. Please contact our service team on 0844 8549289 or email support@newnet.co.uk to discuss in more detail.

Update 1330: Newnet engineers have now restored service to the majority of affected users. Hosting customers are still affected and this is currently being investigated. Continued apologies for inconvenience caused.

Update 1430: Customers on our powerhost service will still be experiencing an outage, affecting websites, email and all other functions on this platform. Other users on our colo and leased line services will have full service restored as of 1320 however will not currently have access to their online stats. Newnet engineers continue to work on this issue to resolve full service as a matter of urgency and further updates will be provided as soon as possible.

Update 1600: Unfortunatly affected service on our Powerhost platform with associated websites, email and databases continues. The failure of service is taking longer to resolve than originally hoped. However Newnet engineers continue to work on the problem to restore service fully as soon as possible. Continued apologies for the inconvenience caused.

Update 1730 : Service has now been restored to the Powerhost platform and associated services. Stats.newnet.co.uk is still offline and continues to receive maintenance. Newnet apologise again for inconvenenience caused. An RFO will be made available in due course  for customers who request this.

Update 1825: Stats.newnet.co.uk is now back online and available for our leased line and colocation customers using this service. There remains an issue with 1 of our legacy hosting services which continues to be investigated

Important Customer Announcement about Newnet Online Support

Within coming weeks the Newnet Online Support system is going to be shutdown and a new service management solution introduced.

Customers will no longer be required to login to https://support.newnet.co.uk to raise an incident.

Customers will simply need to email support@newnet.co.uk and their incident which will be assigned a unique reference number which they will receive via email, along with all further updates to the incident.

Customers are also reminded that telephone support is still available on 0844 854 9289

Newnet are committed to very high standards of customer service and this change will improve the overall experience for all our customers.

18.10.11: The new Service management system will go live on Weds 19th October. Customers can raise a support incident by emailing support@newnet.co.uk or calling 0844 8549289. Existing tickets will be migrated over to the new system over the coming weeks, and once complete the ability to log into support.newnet.co.uk will be disabled.

Please note that colocation, dedicated server and leased line service customers should use the secure area to raise tickets as normal.

If you have any further questions please contact the support desk on 0844 8549289 or email support@newnet.co.uk