Newnet wish to advise customers that we have seen a large number of broadband circuits drop in the South/South East area within the last 5-10 minutes. LLU services are not affected and hence we believe this to be a BT network issue.

We are currently investigating with BT and further updates will be provided when available.

UPDATE 1150 - BT have confirmed that there is a loss of connectivity to one of the main exchanges in the S/SE, and they will provide customer an update by 1245

UPDATE 1245 - BT have advised that their investigations into the problem are continuing, and they will provide a further update at 1400.

UPDATE 1335 - We are now seeing most circuits have recovered, however we are still waiting for BT to confirm this.

UPDATE 1430 - BT have now advised that this issue has been resolved. Any customers still experiencing issues should reboot their router or modem. If issues persist please contact the helpdesk on 01329 226 723 or 0844 854 9289.

Newnet would like to apologies for any inconvenience caused.

Newnet wish to advise customers that we are seeing the loss of connections to Broadband services (ADSL and SDSL at present).

Our engineers are currently investigating and we will provide further updates as soon as they are available.

Newnet wish to apologise for any inconvenience caused.

Update 1630 - Following extensive monitoring all lines now appear to have stabilised. If you are still experiencing problems please reboot contact Newnet Support on 01329 226 723

Update 1640 - We have seen a re-occurrence of the problem, and have now been advised that they are related to BT network issues. We are currently liaising with BT to obtain more information on the nature of this and the estimated resolution.

Update 1725 - BT have advised that there are 3 separate network issues ongoing at present throughout the country affecting various users.

Update 1750 - BT have confirmed that 2 of the issues have now been resolved, the third is ongoing however we have been advised that this is only affecting customers in the Gloucester area.

Update 1900 - BT have now confirmed that the issue is resolved, and all services are functioning normally. Newnet would like to apologise for any inconvenience caused.

NewNet wish to advise customers of essential network upgrades occurring between 20th February 2200hrs - 21st February 0400hrs. Upgrades are being made to the NewNet DSL network and will result in a loss of service for DSL customers of up to 30mins during this period, however all services should be considered as “at risk” during the maintenance window.

All ADSL and SDSL customers will see a drops in connection during this period. If customers notice that their connection does not recover after the maintenance window then a router reboot will restore service. If a router reboot does not restore the service then please contact Newnet technical support for further assistance.

Any customers wishing to discuss this matter further should contact the NewNet Technical Support on either 0844 8549289 or 01329 226723, or by emailing support@newnet.co.uk.

This was completed as emergency maintenance last night, and hence maintenance will no longer be occurring at the time above.

NewNet wish to advise customers of essential network upgrades occurring on the 26th January between 0000 - 0400hrs. Upgrades are being made to the NewNet DSL network and will result in a loss of service for DSL customers of up to 30mins during this period, however all services should be considered as “at risk” during the maintenance window.

All ADSL and SDSL customers will see a drops in connection during this period. If customers notice that their connection does not recover after the maintenance window then a router reboot will restore service. If a router reboot does not restore the service then please contact Newnet technical support for further assistance.

Any customers wishing to discuss this matter further should contact the NewNet Technical Support on either 0844 8549289 or 01329 226723, or by emailing support@newnet.co.uk.

Update 26 January - This maintenance could not go ahead as planned, and hence will be rescheduled for a later date.

Newnet wish to advise customers of an issue on our xDSL platform, causing customers not to be able to authenticate. Our engineers are currently working on the issue and a further update will be provided as soon as they are available.

UPDATE 1320 - This issue has now been resolved, and customers can now authenticate on the system. If you still have an issue with your broadband please reboot your router. If the problem persists please call the service desk on 01329 226 723.