Monday 14th June 2010, 23:00 - 04.00

Network outage to customers in West Barn data centre

Newnet engineers will be carrying out network upgrades as part of a continuing process of improvement. Services should be considered at risk for the duration of this maintenance window, however any outage is not expected to exceed 10-15 minutes whilst network serices are migrated.

Customers affected by these works have been contacted by our service support team.

Newnet apologise for any inconvenience caused by this essential work.

NewNet is currently experiencing an issue with one of its access routers on the Delme place data-centre which serves a number of colocation customers.

NewNet engineers are currently working on resolving this issue and will offer an update as soon as possible.

Update:

This issue has now been resolved and connectivity restored to all customers. Please contact support@newnet.co.uk if you are still experiencing any issues.

NewNet would like to apologize for the inconvenience caused by this failure.

NewNet will be undertaking maintenance on their telephone system on Sunday 11th October 2009 between 12.00 - 14.00. During this period all land lines to NewNet will be out of action. For those customers that have 24/7 support, an additional temporary number will be provided for urgent calls, details will be sent out to all 24/7 customers by email. The normal 24/7 on-line ticketing system will still be available for customers to use.

The dates originally published for the generator load tests have been amended, they will now take place on the following dates:

Carnac Lodge - on-load generator test - Wednesday 23rd September at 7.00
West Barn - on-load generator test - Thursday 24th September at 07.00

Testing should not affect customer services.

Delme Place - on-load generator test was successfully completed on 16th September 2009, no issues reported.

COMPLETED: Maintenance has been completed 01:00

NewNet engineers will be undertaking planned maintenance on some parts of our access network in the Delme Place and Carnac Lodge data-centres on Wednesday March 18th 2009 from 00.01.

This work will consist of a migration of the existing access infrastructure in this data-centre into our newly deployed core infrastructure. Customers will experience a controlled loss of service of up to 30 minutes while their access routers are migrated into the new platform.

Customers using Powerhost, Powerreg, managed hosting services, access to orderforms.co.uk and access to southcoast DNS servers will also be affected.

Due to the nature of these works, NewNet recommends its customers to consider their services as “at risk” for the duration of the maintenance window.