RESOLVED: Connectivity has now been restored. If you are still experiencing issues then please contact the helpdesk
NewNet are currently experiencing connectivity issues with the following LLU Exchanges:
Reading, Basingstoke, Bracknell
Engineers are working to resolve the issue as quickly as possible. NewNet apologises for any inconvenience caused.
Monday 14th June 2010, 23:00 - 04.00
Network outage to customers in West Barn data centre
Newnet engineers will be carrying out network upgrades as part of a continuing process of improvement. Services should be considered at risk for the duration of this maintenance window, however any outage is not expected to exceed 10-15 minutes whilst network serices are migrated.
Customers affected by these works have been contacted by our service support team.
Newnet apologise for any inconvenience caused by this essential work.
NewNet are currently experiencing issues with a customer access leased line router. Some customers with leased lines are currently offline.
Engineers are currently investigating and will provide further updates.
NewNet apologises for any inconvenience caused.
UPDATE: This issue has now been resolved and the router is back online.
Some leased line customers may be experiencing problems with connectivity, due to an issue with an access router.
NewNet engineers are currently investigating to restore service to this router as soon as possible.
RESOLVED: Connectivity has been restored. There has been an additional loss of mains power within the exchange and one of the UPS has developed a fault. Services are expected to remain stable however they should be considered as “at risk” until tomorrow as there is no longer power redundancy for network equipment within this pop. BT has advised that a replacement UPS will be available tomorrow 8th of Jan from 10am.
A further power outage has been experienced at the Fareham exchange and all connectivity services delivered from this location are currently offline.
A BT power engineer is currently en-route to site. Further updates will be made as they become available.
