Newnet wish to advise customers of a service outage affecting many services which has started at approx 1245pm this afternoon. Services affected  include Colocation, Leased line, email and hosting services. Newnet engineers are investigating the issue now and further updates will follow as soon as possible.

Newnet apologise for any inconvenience caused. Please contact our service team on 0844 8549289 or email support@newnet.co.uk to discuss in more detail.

Update 1330: Newnet engineers have now restored service to the majority of affected users. Hosting customers are still affected and this is currently being investigated. Continued apologies for inconvenience caused.

Update 1430: Customers on our powerhost service will still be experiencing an outage, affecting websites, email and all other functions on this platform. Other users on our colo and leased line services will have full service restored as of 1320 however will not currently have access to their online stats. Newnet engineers continue to work on this issue to resolve full service as a matter of urgency and further updates will be provided as soon as possible.

Update 1600: Unfortunatly affected service on our Powerhost platform with associated websites, email and databases continues. The failure of service is taking longer to resolve than originally hoped. However Newnet engineers continue to work on the problem to restore service fully as soon as possible. Continued apologies for the inconvenience caused.

Update 1730 : Service has now been restored to the Powerhost platform and associated services. Stats.newnet.co.uk is still offline and continues to receive maintenance. Newnet apologise again for inconvenenience caused. An RFO will be made available in due course  for customers who request this.

Update 1825: Stats.newnet.co.uk is now back online and available for our leased line and colocation customers using this service. There remains an issue with 1 of our legacy hosting services which continues to be investigated

Important Customer Announcement about Newnet Online Support

Within coming weeks the Newnet Online Support system is going to be shutdown and a new service management solution introduced.

Customers will no longer be required to login to https://support.newnet.co.uk to raise an incident.

Customers will simply need to email support@newnet.co.uk and their incident which will be assigned a unique reference number which they will receive via email, along with all further updates to the incident.

Customers are also reminded that telephone support is still available on 0844 854 9289

Newnet are committed to very high standards of customer service and this change will improve the overall experience for all our customers.

18.10.11: The new Service management system will go live on Weds 19th October. Customers can raise a support incident by emailing support@newnet.co.uk or calling 0844 8549289. Existing tickets will be migrated over to the new system over the coming weeks, and once complete the ability to log into support.newnet.co.uk will be disabled.

Please note that colocation, dedicated server and leased line service customers should use the secure area to raise tickets as normal.

If you have any further questions please contact the support desk on 0844 8549289 or email support@newnet.co.uk

Newnet wish to advise customers of essential network maintenance to improve network infrastructure, with a scheduled maintenance window of Friday 22nd July 0001-0400hrs. Specific customers affected by this maintenance will experience a brief loss of service during this maintenance window and will  be contacted individually by the Newnet Service desk prior to the maintenance.

Any customers wishing to discuss this maintenance further should contact the Newnet Service desk on 0844 854 9289 or email support@newnet.co.uk

Newnet wish to advise customers of Wholesale ethernet and Voip services that Timico group will be conducting resiliency testing on the core network infrastructure. The maintenance window for this testing is scheduled for 19th July between 0000-0400hrs.

Newnet customers on the Wholesale Ethernet and some Voip services should expect no interruption to service during this window. However service should be considered “at risk” during this period.

Customers wishing to discuss this maintenance further should contact the Newnet Service desk on 0844 8549289 or email support@newnet.co.uk

Newnet wish to inform customers of planned network maintenance occurring on Tuesday 12th July between 00:01 - 04:00hrs.  Maintenance is being undertaken to carry out network routing upgrades, to improve performance and increase network functionality.  This maintenance will result in a short outage to some customers during this window. Those customers affected will be informed by the Newnet service team prior to the maintenance, however service for these customers should be considered “at risk” throughout the maintenance window.

Any customers wishing to discuss this planned maintenance in the meantime should call the Newnet Service desk on 0844 8549289 or email support@newnet.co.uk.