Newnet wish to advise customers of an ongoing issue within the Virgin Media network affecting some Newnet Customers. Virgin are aware of this issue and declared an MSO (Major service outage), and we are liaising with VM to resolve the issue for our customers.

Connectivity from/to Virgin connections, and some Newnet Leased line customers, will be experiencing service issues, and updates will be provided as soon as a further update is available.

UPDATE 1830 - We have seen most affected circuits recover, however some services are still affected. We are still chasing Virgin Media for an update on the status of this issue.

UPDATE 1945 - Service now appears to have been restored, and Virgin have confirmed that this was due to a router issue in one of their datacentres. No further information is available at present however affected services should be considered at risk until a resolution has been confirmed by Virgin Media.

UPDATE 0920 - Virgin Media have now confirmed that they believe this issue to be resolved. Any customers who have continued problems should contact Technical support on 01329 226 723 or 0844 854 9289, or by emailing support@newnet.co.uk.

NewNet wish to advise customers of essential network upgrades occurring on the 26th January between 0000 - 0400hrs. Upgrades are being made to the NewNet DSL network and will result in a loss of service for DSL customers of up to 30mins during this period, however all services should be considered as “at risk” during the maintenance window.

All ADSL and SDSL customers will see a drops in connection during this period. If customers notice that their connection does not recover after the maintenance window then a router reboot will restore service. If a router reboot does not restore the service then please contact Newnet technical support for further assistance.

Any customers wishing to discuss this matter further should contact the NewNet Technical Support on either 0844 8549289 or 01329 226723, or by emailing support@newnet.co.uk.

Update 26 January - This maintenance could not go ahead as planned, and hence will be rescheduled for a later date.

Newnet wish to advise customers of an issue on our xDSL platform, causing customers not to be able to authenticate. Our engineers are currently working on the issue and a further update will be provided as soon as they are available.

UPDATE 1320 - This issue has now been resolved, and customers can now authenticate on the system. If you still have an issue with your broadband please reboot your router. If the problem persists please call the service desk on 01329 226 723.

NewNet wish to advise customers of essential network upgrades occurring on the 30th Nov between 0000 - 0400hrs. Upgrades are being made to NewNet’s DSL network and will result in a loss of service of up to 30mins during this period, however all services should be considered as “at risk” during the maintenance window.

All ADSL and SDSL customers will see a drops in connection during this period. If customers notice that their connection does not recover after the maintenance window then a router reboot will restore service. If a router reboot does not restore the service then please contact Newnet technical support for further assistance.

Any customers wishing to discuss this matter further should contact the NewNet Technical Support on either 0844 8549289 or 01329 226723, or by emailing support@newnet.co.uk.

Update 30th Nov - The upgrade work was not fully completed, so a further update will be required in the near future to complete the planned works.

Update 22nd Dec - This work will now be completed within a maintenance window of 4th January 2012 between 00:01 and 04:00, all other details are as above.

Update 5th Jan 2012 - Work was completed successfully and following a period of monitoring we can confirm that no issues were detected following the maintenance.

NewNet wish to advise customers of essential network upgrades occurring on the 29th December 2011, between 0000 and 0400hrs. All affected customers have been contacted directly by the service team.

The maintenance will result in a loss of service of up to 10mins during this time period, however all services should be considered as “at risk” during the maintenance window.

Any customers wishing to discuss this matter further should contact the NewNet service desk on either 0844 8549289 or 01329 226723 or email support@newnet.co.uk.

Update 29th December - The maintenance was completed successfully.