NewNet will be undertaking maintenance on their telephone system on Sunday 11th October 2009 between 12.00 - 14.00. During this period all land lines to NewNet will be out of action. For those customers that have 24/7 support, an additional temporary number will be provided for urgent calls, details will be sent out to all 24/7 customers by email. The normal 24/7 on-line ticketing system will still be available for customers to use.

Notice of planned maintenance scheduled for 05/03/2009 23:00 - 06/03/2009 01:00

NewNet engineers will be undertaking preliminary upgrades on NOS (NewNet Online Support) systems as part of planned maintenance.

The system will be unavailable during the hours of the maintenance window.  Colocation/Leased Line customers should submit a ticket via their secure area as normal if required.

COMPLETED: 18/02/2009 11:50

NewNet will be migrating the existing bandwidth statistics and access request area for all Colocation, Leased lines, IP transit and MPLS Customers to an upgraded platform on Wednesday 18th February 2009 between 9.00 - 11.00am; during this period you will be able to use the original system for ticket support and access requests.

Once the migration has been completed the original system will automatically be redirected to the new one.

The new system log in will use existing user name and passwords for access. Once migrated, if you experience any issues in logging in to the customer area, please contact support@newnet.co.uk or call the 24/7 telephone number.