The latest update is that a card has been rebooted and all circuits are recovering. Any customers still experiencing issues should reboot their router. If issues persist please contact the Technical Support Desk on 01329 226 723.

Newnet would like to apologise for any inconvenience caused by this outage.

Newnet wish to apologies for any inconvenience caused.

UPDATE 1315 - We are now seeing some lines recover, however our engineers are still investigating the root cause of the issue. Further updates will be provided when available.

UPDATE 1336 - Unfortunately we are still seeing issues with LLU lines, which we are continuing to investigate, however most BT lines have now recovered. Non LLU customers who are still experiencing issues should reboot their routers.

UPDATE 1345 - It appears that LLU services are still affected at present, and hence our engineers are continuing to investigate the issue.

UPDATE 1410 - We believe that the LLU services are now resolved, and hence any customers still experiencing issues should reboot their routers. If problems persist please call the Technical support team on 01329 226 723.

UPDATE 1810 - Maintenance was performed today to resolve the cause of this issue, and following monitoring we now believe this to be resolved.

Tuesday 15th May
Wednesday 16th May
Thursday 17th May
Monday 21st May

During these periods customers should not experience any disruption to services, with the exception that if you use our Meet Me Now web collaboration and conferencing services or Music on Hold, these services will not be available during the night of the 21st/22nd May.

Customers should also be aware that during the maintenance windows, Personal Agent routing should not be amended as any new changes could be lost during the engineering work.

We will also be performing maintenance on the SIP services between 10pm and 6am on Tuesday 15th May, however customers should not see any disruption to these services.

If you experience any issues after these maintenance windows please call our support team on 01329 226 723 for assistance.

Newnet would like to apologise for any inconvenience that this may cause.

All DSL users will see a drop in connection of up to 1 minute during the maintenance window, however the service should be consider at risk throughout the entire window.

After the maintenance all customer routers should renegotiate automatically, however any connections that do not recover may require a router reboot.

If the connection does not come up after a reboot please call the support team on 01329 226 723 and a member of the team will be able to assist.

Update 0145 - All maintenance was completed successfully, however if any customers experience issues please reboot your router in the first instance. If the issue persists please call the Technical Support team on 01329 226 723.

Further updates will be provided when available.

Newnet wish to apologise for any inconvenience caused.

Update 1515 - We now believe this issue to be resolved and all services are functioning normally. Any DSL or leased line customers still experiencing issues should reboot their router. If issues persist please contact Newnet by emailing support@newnet.co.uk, or via your normal contact methods.

Newnet engineers have now identified the cause of the issues and an RFO is in the process of being created. Any customers who would like a copy should contact support@newnet.co.uk and we will provide this when available.

Newnet would again like to apologise for any inconvenience caused by this issue.

Our engineers are currently looking into the problem and further updates will be provided when available.

Following extensive monitoring we have been unable to replicate the issue. Any customers who experience issues are requested to advise a member of the Newnet Technical Support team.

Newnet wish to apologise for any inconvenience caused.

We are currently investigating the cause and will post further updates as they are available.

Newnet would like to apologise for any inconvenience caused.

Update 1445 - All circuits now appear to have recovered, however any customers still experiencing issues should reboot their router in the first instance. If this does not restore connectivity please contact the support desk on 01329 226 723.

We are still investigating the root cause, however this appears to be related to our connection to BT and hence we have engaged BT to investigate.

Update 1900 - Unfortunately BT have not been able to identify the cause of today’s issues yet, however their investigations are continuing. We are continuing to closely monitor all services at present, and further updates will be provided when available.

BT and Newnet engineers have now identified the cause of the issues and an RFO is in the process of being created. Any customers who would like a copy should contact support@newnet.co.uk and we will provide this when available.

Our engineers are currently looking into the problem and further updates will be provided when available.

Newnet wish to apologise for any inconvenience caused.

Update 1045 - The issue has now been resolved, however we will continue to monitor the service to ensure stability. If you have any problems contacting us on 0844 854 9289 then please call in on 01329 226 723 and advise a member of the team.

Update 1545 - Our carrier have advised that this was caused by an issue on their network that was resolved around 1045. We will continue to monitor the number to ensure stability. If any customers experience issues please call on 01329 226 723 instead and report this to a member of the team.