NewNet Service Status

PowerHost Windows Servers Upgrades

Scott McKeown — Mon, 23 Aug 2010 12:05:26 +0000

NewNet engineers will be carrying out software upgrades to the PowerHost Windows platform between 0001hrs and 0400hrs on Friday 3^rd September 2010. However, the expected period that these services will be off-line is approximately 1 to 2 hours.

Access to the PowerHost Windows servers will be limited during this period.

NewNet engineers will return the servers to service as soon as the software updates have been completed.

New: Adsl bandwidth usage summary

GM — Wed, 18 Aug 2010 15:43:04 +0000

Following feedback from our customers Newnet is pleased to announce a redesign of the look and feel of the customer broadband usage statistics located at: orderform.co.uk / Adsl bandwidth and usage summary. The new improvements now include greater detail and improved accuracy of day to day usage and an accumulative table of your monthly usage. For a detailed breakdown and description of the new summary an FAQ is available from the downloads area of support.newnet.co.uk or emailed on request: support@newnet.co.uk.

Powerhost Mail2.ukisp.com hardware failure

DB — Sat, 14 Aug 2010 09:39:53 +0000

NewNet engineers are working as quickly as possible to restore service to Powerhost mail server ‘mail2.ukisp.com’
This system has suffered a hardware failure, which has resulted in loss of mail services on this machine.

If you are unsure as to whether or not this affects your Powerhost mail service, please call the NewNet helpdesk for assistance.
NewNet apologise for any inconvenience caused.

BT outage affecting 21cn customers in London

GM — Wed, 11 Aug 2010 14:26:40 +0000

Newnet broadband customers in London and surrounding area may be experiencing loss of connection since approx 1.30pm this afternoon. This has been traced to a known issue on BT’s network affecting 21cn provisioned customers. We expect BT to resolve this matter ASAP today and a further update will follow. However if you are experiencing issues or simply require further information please call our support team: 01329226723.

RESOLVED: BT have confirmed service has been restored. Apologies for any inconvenience. If any user is still experiencing connectivity issues please contact our support team in the usual way.

Connectivity issues to NewNet LLU Exchanges

RS — Tue, 03 Aug 2010 22:55:45 +0000

NewNet are currently experiencing connectivity issues with the following LLU Exchanges:

Reading, Basingstoke, Bracknell

Engineers are working to resolve the issue as quickly as possible. NewNet apologises for any inconvenience caused.

Problems Calling NewNet

Scott McKeown — Mon, 02 Aug 2010 13:40:45 +0000

We have been informed of some issues calling into NewNet today.
Our system engineers are looking into the issue and will update as soon as possible.
If you have a problem calling NewNet please try calling on 01329 226 723

DNS response times 31st July

Ben — Sat, 31 Jul 2010 22:01:54 +0000

NewNet DNS cache on 212.87.64.7, used for broadband and London based services has been experiencing higher than normal loads and this has resulted in poor response times from 17:30 today.

Works were undertaken and it has now been returned to full service.

Hosted Exchange Maintenance - 30/07/2010

CMW — Tue, 27 Jul 2010 08:56:38 +0000

NewNet would like to inform you that there will be scheduled maintenance for the archive service between 19:00 to 20:00 on Friday 30th July. During this period, there will be intermittent access to the archive service.

We would like to apologise in advance for any inconvenience this may cause.

Suspected Power Outage in Telehouse North

RS — Wed, 21 Jul 2010 13:50:38 +0000

There is currently a suspected power outage in the Telehouse north datacenter in London.

Whilst this is not directly affecting NewNet equipment, other ISP’s are being affected and routing across the internet is affected.

NewNet Phone System Upgrade

Scott McKeown — Tue, 20 Jul 2010 11:18:07 +0000

NewNet will be upgrading our internal telephone system on Monday 26th July 2010.

We will be re-routing all of our external telephone numbers to our new telephone system on Sunday 25th July 2010 to ensure that all inbound telephone calls are correctly delivered to our staff as needed.

Customers calling NewNet should however, be aware that there maybe some interruptions to the quality of the system while we undertake this work with our Voice Carrier.