NewNet Service Status

Powerhost mail5 - service issue

GM — Fri, 27 Jan 2012 10:34:54 +0000

NewNet are aware of a service issue with one of the mail servers on the Powerhost platform. This will be resulting in mail service interruption for some users on the Powerhost service. NewNet engineers are working to resolve the issue as quickly as possible and further updates will be provided when available. In the meantime NewNet apologise for any inconvenience caused. Any users affected and wishing to discuss the matter further should contact the Technical service desk on 0844 8549289.

Update 11.30am: This issue has now been resolved with full email service restored. NewNet apologise again for any inconvenience this outage has caused.

PowerHost Unix 8 - Server issue

JT — Tue, 24 Jan 2012 11:27:33 +0000

We are currently seeing an issue with one of our PowerHost web servers (Unix8). Our engineers are currently working on the issue, and we will update this page as soon as we have any further information.

Update 1133 - Our engineers have now resolved this issue.

Connectivity issues within the Virgin Media Network

JT — Tue, 17 Jan 2012 18:15:07 +0000

Newnet wish to advise customers of an ongoing issue within the Virgin Media network affecting some Newnet Customers. Virgin are aware of this issue and declared an MSO (Major service outage), and we are liaising with VM to resolve the issue for our customers.

Connectivity from/to Virgin connections, and some Newnet Leased line customers, will be experiencing service issues, and updates will be provided as soon as a further update is available.

UPDATE 1830 - We have seen most affected circuits recover, however some services are still affected. We are still chasing Virgin Media for an update on the status of this issue.

UPDATE 1945 - Service now appears to have been restored, and Virgin have confirmed that this was due to a router issue in one of their datacentres. No further information is available at present however affected services should be considered at risk until a resolution has been confirmed by Virgin Media.

UPDATE 0920 - Virgin Media have now confirmed that they believe this issue to be resolved. Any customers who have continued problems should contact Technical support on 01329 226 723 or 0844 854 9289, or by emailing support@newnet.co.uk.

Planned Network Maintenance occuring on 26th Jan 00:01-04:00

JT — Mon, 16 Jan 2012 10:44:40 +0000

NewNet wish to advise customers of essential network upgrades occurring on the 26th January between 0000 - 0400hrs. Upgrades are being made to the NewNet DSL network and will result in a loss of service for DSL customers of up to 30mins during this period, however all services should be considered as “at risk” during the maintenance window.

All ADSL and SDSL customers will see a drops in connection during this period. If customers notice that their connection does not recover after the maintenance window then a router reboot will restore service. If a router reboot does not restore the service then please contact Newnet technical support for further assistance.

Any customers wishing to discuss this matter further should contact the NewNet Technical Support on either 0844 8549289 or 01329 226723, or by emailing support@newnet.co.uk.

Update 26 January - This maintenance could not go ahead as planned, and hence will be rescheduled for a later date.

xDSL authentication issues

JT — Fri, 13 Jan 2012 13:15:57 +0000

Newnet wish to advise customers of an issue on our xDSL platform, causing customers not to be able to authenticate. Our engineers are currently working on the issue and a further update will be provided as soon as they are available.

UPDATE 1320 - This issue has now been resolved, and customers can now authenticate on the system. If you still have an issue with your broadband please reboot your router. If the problem persists please call the service desk on 01329 226 723.

No current issues

JT — Thu, 12 Jan 2012 10:41:35 +0000

There are currently no service issues to report.

Please contact our Technical support team if you require any technical assistance by emailing support@newnet.co.uk or calling either 0844 854 9289 or 01329 226 723

Planned Network Maintenance occuring on 4th Jan 2012 0001-0400hrs (previously 30th Nov 0000-0400hrs)

JT — Thu, 22 Dec 2011 15:54:33 +0000

NewNet wish to advise customers of essential network upgrades occurring on the 30th Nov between 0000 - 0400hrs. Upgrades are being made to NewNet’s DSL network and will result in a loss of service of up to 30mins during this period, however all services should be considered as “at risk” during the maintenance window.

Any customers wishing to discuss this matter further should contact the NewNet Technical Support on either 0844 8549289 or 01329 226723, or by emailing support@newnet.co.uk.

Update 30th Nov - The upgrade work was not fully completed, so a further update will be required in the near future to complete the planned works.

Update 22nd Dec - This work will now be completed within a maintenance window of 4th January 2012 between 00:01 and 04:00, all other details are as above.

Update 5th Jan 2012 - Work was completed successfully and following a period of monitoring we can confirm that no issues were detected following the maintenance.

Planned Network Maintenance 29th December 2011 0000 - 0400hrs

JT — Wed, 21 Dec 2011 10:40:19 +0000

NewNet wish to advise customers of essential network upgrades occurring on the 29th December 2011, between 0000 and 0400hrs. All affected customers have been contacted directly by the service team.

The maintenance will result in a loss of service of up to 10mins during this time period, however all services should be considered as “at risk” during the maintenance window.

Any customers wishing to discuss this matter further should contact the NewNet service desk on either 0844 8549289 or 01329 226723 or email support@newnet.co.uk.

Update 29th December - The maintenance was completed successfully.

Emergency Network Maintenance 21st December 2011 22:00 - 22nd December 2011 04:00

JT — Wed, 21 Dec 2011 10:20:52 +0000

Newnet engineers will be carrying out emergency maintenance on the DSL network during the above maintenance window. Customers should not experience any downtime, however all DSL based services should be considered at risk during the maintenance window.

All backup system will be in place and functioning during the maintenance window.

Any customers wishing to discuss this matter further should contact the NewNet service desk on either 0844 8549289 or 01329 226723, or email support@newnet.co.uk.

Update 22nd Dec - All maintenance was completed successfully

Maintenance on PowerHost server (unix9): 5th Dec 22:00 - 6th Dec 01:00

JT — Wed, 23 Nov 2011 16:09:05 +0000

NewNet engineers will be carrying out essential maintenance on the Unix9 PowerHost web server.

FTP access to this server will be unavailable for a period of 15-20 minutes, however this should be considered at ‘at risk’ throughout the whole maintenance window.

If you have any queries as to how you may be affected by this, please contact our technical support team by e-mailing support@newnet.co.uk, or calling on either 0844 8549289 or 01329 226723.

NewNet apologise for any inconvenience this essential work may cause.